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Frequently asked questions

user guide

What if I want some content removing from the map?

You can request for content to be taken down via our take down policy. If your request meets the criteria in the take down policy then we will notify you and this content will be removed within 5 w...

user guide

Do I need to contact you before I add anything to Layers of London?

No - anyone can add records and collection and use our map layers without any support from us. The website is built in a way that anyone can add their stories, memories or research themsekves. If y...

user guide

How can I help?

You can contribute stories, histories, research or memories to the website in the form of collections or records You can allow us access to maps or collections that you are happy to share with oth...

user guide

What if I don’t own the image/text/document/recording that I upload?

You need to seek permission and cite correctly anything that you contribute to the map that is not your material. This is to ensure you follow copyright law and you agree to this when you sign in a...

user guide

How does my group/organisation get involved?

See our how we work section to find out more about what we can offer individuals, groups and organisations and how we can work together.

user guide

I would like to record some video/audio footage but I don’t have the equipment/skills – can you help?

Yes - we have equipment that you can use to record histories and stories and we can also train and support you using the website, equipment and software. Find out about our 'hubs' and volunteer rol...

user guide

What if I don’t know the exact location of a record?

Don't worry if you don't know the exact location. Sometimes a story or history is about 'Croydon' generally and you could choose to 'pin' this on the map in Central Croydon or near the main train s...

user guide

I have a collection that I would like to include on Layers of London but it doesn’t exist in a digitised format; can you help?

We can help, we have specially trained volunteers around and student placements that can work with you to digitise and preserve your collections and then add these to Layers of London so that your ...

user guide

Do you offer student placements to supplement my university learning?

Yes we do - we offer student placements on a variety of topics that help enrich theĀ  map. We work collaboratively with many organisations and groups and students support getting their stories and h...

user guide

How do I add a video onto youtube to include in a record?

https://www.wikihow.com/Upload-a-Video-to-YouTube Videos uploaded to the website must be added through another host such as Youtube and then you can add the URL to the record. If you need help gett...

user guide

How do I create a relevant record?

Records display in the left hand panel according to the map view, so if you have the map view on Lewisham, it will display the collections and records within that map view. Collections are weighted...

user guide

How do I get help using the website?

You can get help by; Using our user guides Attending our inductions Or contacting the team for support

user guide

How do I retrospectively start a collection from my existing records?

Before you do this, you need to ensure you have created a collection to add these records to first. Yoiu can do this through the 'Create collection' button on the left hand side menu. You can turn ...

user guide

How do I start a collection?

Inspired to start a collection or want to know where to start? For an induction to the website, support and to see how other groups and individuals use the site to create collection; please attend ...

user guide

How do I edit a record?

You can edit a record through the 'Your records' or 'Your profile' buttons: From here you can edit your records (bottom right): Or edit them through your 'Records and Collections' tab through 'Y...

user guide

What are the different types of collections?

There are 3 types of collection; You can work individually so this is a private collection that only you can edit You can work collaboratively so that a group can work together and edit/add You ca...